Pactra
Pactra Privacy Policy
This policy describes how Pactra (“we”) collects, uses, and shares personal data when you use the Pactra mobile application (iOS and Android) and this website. We do not publish a street address. Contact us by email.
1. Data we collect
Account. Email, username, optional display name, profile photo. If you sign in with Google or Apple, we receive the identifier and email those services share with us. Optional date of birth and gender are stored privately and are not shown on public profiles.
Fitness. Workout sessions, sets, exercises, notes, personal records, streaks, XP, consistency score, custom exercises, weekly programs, challenge and Arena progress. These are training logs you enter, not medical records.
Social. Friendships, requests, messages, reactions, comments, duo membership, energy boosts, and blocks or reports you submit.
Media. Photos and videos you upload (profile, workout, Arena proof) after you grant camera or library access.
Location. Approximate or precise location only if you allow it for Arena / geo leaderboards. Declining location does not block the rest of the app.
Device and notifications. Push tokens (Firebase Cloud Messaging and, on iOS, Apple Push) if you enable notifications. We may process limited diagnostics needed to run the service. We do not use advertising identifiers to sell ads.
Purchases. App Store or Google Play subscription status and store transaction identifiers so we can unlock Pro or Elite. We do not receive or store your full payment card number. Apple and Google process payments.
Website. This marketing site does not use analytics cookies or advertising trackers. The web host may keep short-lived server logs (IP address, user-agent) for security.
2. How we use data
- Provide the app (contract): accounts, workouts, social features, entitlements.
- Security and abuse prevention (legitimate interest / legal obligation): rate limits, reports, bans.
- Unlock the plan you paid for (contract).
- Improve the product with aggregated, non-identifying statistics (legitimate interest).
- Location, camera, microphone, and notifications: consent, which you can withdraw in system settings.
Pactra is not a medical device and does not provide diagnosis or treatment.
3. Permissions
You can deny or later revoke in iOS or Android settings: camera, photos, microphone (media you attach), location (Arena), and notifications (reminders and social alerts).
4. Sharing and processors
We do not sell personal data for advertising. We share data only with processors required to run Pactra:
- Supabase — authentication, database, and file storage (region eu-central-1, European Union).
- Google Firebase Cloud Messaging — push delivery.
- Apple and Google — Sign in with Apple / Google and in-app purchases.
- The host of this website.
We may disclose data if required by law or to protect users from serious harm.
5. International transfers
If a processor is outside Türkiye or the EEA, we rely on that provider’s published safeguards (for example Standard Contractual Clauses) where they apply.
6. Retention
Data is kept while your account is active. After deletion, personal data is deleted or anonymized within a reasonable period, typically within 30 days, except a limited record we must keep (for example a ban, a store purchase record Apple or Google require, or a legal claim). Backups expire on their cycle.
7. Your rights (KVKK and GDPR)
You may request access, correction, deletion, restriction, portability where applicable, and objection. In Türkiye, KVKK Article 11 also applies. Email support.pactra@gmail.com. You can delete the account in the app (Profile → Settings → Delete account) or via the account deletion page.
8. Children
The app is not directed at children under 13. We do not knowingly collect data from children under 13. If you believe we have, contact us and we will delete it.
9. Security
We use HTTPS in transit, access control including database row-level security, and least-privilege server roles. No system is perfectly secure. Use a strong unique password and keep your credentials private.
10. Changes
We may update this policy. Material changes may appear in the app (privacy/terms version gate). Continued use after the effective date means you accept the update unless the law requires extra consent.
11. Contact
Privacy requests: support.pactra@gmail.com. Related: Terms of Use · Delete account · Türkçe.