Support

We do not run a phone line. Email is the support channel required by App Store and Google Play listings.

Write to support.pactra@gmail.com. We aim to reply within a few business days. There is no automated ticket form on this site.

What to include

The email on your Pactra account (or the Apple/Google address you signed in with).
iOS or Android, and roughly which screen you were on.
For purchases: the store (App Store or Google Play), not your card number. Restore purchases in the app first.

Common topics

Sign-in, username, or account access
Subscriptions, restore, or cancel (cancel is done in Apple ID or Google Play settings)
Privacy, data export, or account deletion
Abuse reports if you cannot use in-app report

Subscriptions

Pactra cannot cancel an App Store or Play subscription for you. Use Apple or Google subscription settings. Deleting the Pactra account does not stop store billing.